Chairman of the National Committee for Car Dealers: Dealers’ commitment to fair competition laws guarantees the consumer’s right to guarantee

Chairman of the National Committee for Car Dealers: Dealers’ commitment to fair competition laws guarantees the consumer’s right to guarantee

Chairman of the National Committee for Car Dealers: Dealers’ commitment to fair competition laws guarantees the consumer’s right to guarantee

The Chairman of the National Committee for Car Dealers in the Council of Chambers affirmed that the decision of the Ministry of Commerce to adhere to the laws of fair competition for car dealerships, which gives the car owner and the consumer the freedom to choose the entity that provides maintenance and repair services for his car, has many positive dimensions, and preserves the consumer’s right to guarantee.

Faisal Abu Shusha told Al-Jazeera that the decision guarantees the consumer’s right to warranty, which is a conditional acquired right, provided by the manufacturer to its customers for a certain distance or a certain period of time from the acquisition of the car, and the manufacturer pays the repair costs to the agent, and requires him to keep the replaced parts on Escrow account for a certain period of up to six months; So that its inspectors inspect and study these pieces from time to time, and then they are disposed of.

The main condition set by the manufacturers to maintain the warranty is that the body carrying out the maintenance and repair work must have a degree of technical qualification, whether at the level of technicians or at the level of the procedures used to perform the maintenance task, or at the level of the special equipment used in the maintenance work. repair; What qualifies this authority to follow and implement the manufacturer’s recommendations as announced and written in the maintenance manuals and repair catalogs in terms of using the correct recommended materials such as oils and other original spare parts, and the homogeneity of these materials, in addition to the efficiency of the technician and the efficiency of other technical procedures followed that lead to the performance of A high-level operation of the car to achieve the goal for which it was acquired, achieve consumer satisfaction, maintain the market value of the car, extend its life, be safer on the road, as environmentally friendly as possible, and maintain energy efficiency.

Until recently, these capabilities were only available to agents. The manufacturing companies were, and still are, refusing to repair under warranty if the maintenance or repair was not done in a technically correct manner, and by using the correct materials, parts, and tools.

If we look at most maintenance and repair centers in industrial areas and petrol stations, we will find that they lack a lot, and do not rise to the level required to perform the maintenance or repair task that manufacturers expect to maintain the expected performance of cars, their expected operational continuity, and the reputation of the product.

He continued: Also, one of the most important advantages of the decision is that it encourages non-agents to establish qualified maintenance and repair centers, and the decision encourages maintenance centers located in industrial areas to improve the level of service. manufacturer for warranty repairs.

This decision creates an atmosphere of competition between agents and other investors to carry out maintenance and repair work, and to quickly retain customers.

Abu Shusha pointed out that the number of cars that the Kingdom imports annually amounts to one million and one hundred thousand cars, and its value is approximately

80 billion riyals. The number of cars sold reached 940,000. Pointing out that the highest selling car during the current year until the end of May 2015 is the Hyundai Accent.

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